Laura Garvin Tramm
Data Scientist
Author Insights
Blog
Tie CX To $ In Your Measurement System
How to quantify and prove the ability of CX to drive revenue growth in five steps.
Blog
Drive Revenue With Great CX — And Math!
In our Drive Revenue With Great Customer Experience, 2017 report, we describe how great customer experience (CX) drives revenue. After reading the report, you may be wondering, how did we link revenue to CX? We followed a rigorous, academic approach that started with the premise that improving CX drives customer loyalty. Using our Customer Experience Index […]