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Introducing Forrester AI Access: Equipping Organizations With Trusted Insights To Act Fast

Carrie Johnson September 9, 2025
Forrester AI Access is an important milestone in our AI journey, beginning with our 2023 launch of Izola. With AI Access, organizations can validate ideas, innovate, and make smarter decisions faster.
Blog

The Odyssey Ahead: B2C Marketers, Prepare Now For Agentic AI

Joe Stanhope 6 hours ago
Just as marketers started experimenting with new genAI features when they emerged, agentic AI has arrived — and signals the next round of transformative marketing capabilities.
Blog

Forrester’s 2025 Enterprise Architecture Award Winner And Runner-Up For EMEA

Stéphane Vanrechem 2 days ago
Forrester is proud to announce Philip Morris International as the winner of the 2025 Enterprise Architecture Award for EMEA, with Saudi Telecom Company as the runner-up. Learn more about their EA strategies in this post and at Technology & Innovation Summit EMEA.

The Countdown To 2026 Predictions Has Begun

Don’t miss your chance to lead with confidence. Get early access to Forrester’s expert guidance across marketing, CX, digital, tech, and security.

Blog

Forrester’s 2025 Technology Strategy Impact Award Winner And Runners-Up For EMEA

Dario Maisto 2 days ago
Forrester is proud to announce mBank as the winner of the 2025 Technology Strategy Impact Award for EMEA, with TBC Bank and Philip Morris International as runners-up.
Blog

Your Top Questions On Generative AI, AI Agents, And Agentic Systems For Security Tools Answered

Allie Mellen 2 days ago
Many security professionals are still confused about which AI capabilities are real now and which will come down the road. Get answers to some of the most common questions about use of generative AI, agentic AI, and AI agents in security tools in this preview of our upcoming Security & Risk Summit.
Blog

TikTok Lives To See Another Day

Kelsey Chickering 3 days ago
The US and China have a deal framework to divest US TikTok from ByteDance. One big question around this deal has been whether the algorithm would come with the sale. Learn the details in this review of the deal, including how it may impact US users and advertisers.

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Shaping The Future Of The Digital Workplace (With A Punch): Meet Christy Punch

Christy Punch 45 minutes ago
Digital employee experience is no longer optional - it's essential. In my first Forrester blog, I share my journey, why I joined Forrester, and what's top of mind for me as I begin identifying where to focus my research to help clients shape the future of the digital workplace.
Blog

Everyone Wants To Grow — Few Want To Do The Work

John Buten 2 hours ago
In January, a client approached me about upskilling their product marketing team. They wanted to do a webinar series for junior staff. I offered that, to see real growth, they’ll need to add some time for the leadership team to set goals and train on coaching. The call went quiet until the head of the […]

Master Risk And Lead Through Uncertainty

Attend our Security & Risk Summit to get insider access to frameworks and tools that help security professionals navigate AI attacks, understand quantum risks, and redefine resilience.

Blog

JFrog SwampUp 2025: The Agentic Development Era Emerges From The Swamp

Janet Worthington 7 hours ago
The 10th annual JFrog SwampUp user conference was held in the idyllic Napa Valley, far from swamps and mosquitoes but full of “frogs” (what JFrog employees call themselves). The conference is kept small and intimate by design. This gave customers, analysts, press, and investors the ability to interact directly with JFrog management and each other. […]
Blog

The Implications Of Salesloft’s Drift Data Breach

Anthony McPartlin 10 hours ago
The incident is not just a cybersecurity failure — it’s a business crisis and a wake-up call for the broader sales technology market.
Blog

Sales Leadership: Why Now Is The Time To Embrace Revenue Process Transformation

Christina Schmitt 14 hours ago
Discover why outdated sales models are holding businesses back and how embracing revenue process transformation can unlock faster growth, better buyer engagement, and stronger sales leadership. Join us at Forrester’s B2B Summit EMEA to explore bold strategies for leading change.
Blog

Breaking The AI Adoption Paradox In APAC

Frederic Giron 20 hours ago
Despite widespread adoption of AI tools by individual employees, most organizations in APAC remain stuck in pilot purgatory. Our recent Technology & Innovation Summit APAC event revealed how four leading companies are breaking through this paradox — lessons that CIOs and CTOs can apply in their companies.
Blog

Huawei Connect 2025: Building AI Infrastructure In A Sanctioned World

Brent Ellis 1 day ago
Huawei Connect 2025 was more than showing off new products. This year topics such as export controls and supply chain constraints dominated the conversation. Find out more in this event review.

What It Means: A Forrester Podcast

New format. New topics. Same trusted insights from Forrester analysts.

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CrowdStrike Fal.Con 2025: Flexing Into The Agentic AI Age

Jitin Shabadu 1 day ago
CrowdStrike held its Fal.Con 2025 conference recently and not surprisingly for a cybersecurity vendor event in 2025, AI dominated. Get our highlights and key takeaways here.
Blog

Workday Rising 2025: A CIO’s Reality Check On The Vendor’s Heavy Bets On AI

Faram Medhora 1 day ago
Workday’s inherent strength has been built on the “power of one” — a unified, organic architecture that doubles down on stability and simplicity above all else. At Rising 2025, Workday committed to maintaining this foundation while simultaneously executing a fundamental strategic expansion. Workday is repositioning from a closed best-of-breed application suite to an open AI […]
Blog

Trust In Health Insurers: Nearing The Point Of No Return

Arielle Trzcinski 1 day ago
Trust in health insurers is low. This year’s data makes the hard truth impossible to ignore: Only 25% of noncustomers and 54% of customers describe health insurers as trustworthy. US consumers are bracing for a historic rise in premiums for 2026. They are questioning whether insurance is a worthwhile expense, just as they are increasingly […]
Blog

European Banks Have Room To Grow — And Leaders To Learn From

Aurelie L'Hostis 1 day ago
Forrester’s Total Experience Score shows that many European banks aren’t delivering on brand promises. Explore which banks lead in customer and brand experience.
Blog

The Long-Term Impact Of The $100,000 H-1B Fee? Higher IT Service Prices And More Offshore

Ashutosh Sharma 2 days ago
Find out how the Trump administration's executive order imposing a $100,000 fee on new H-1B visa applications impacts IT service providers and leaders at US companies.

The Insight-Packed Summit Tech Leaders Can’t Miss   

Tackle AI-led tech disruption, global volatility, and skyrocketing costs at Forrester’s Technology & Innovation Summits. Gain skills, practices, and platforms to fuel innovation and drive results.

Blog

Meta’s Recent Shops Ads Controversy Reinforces The Need For Transparency In Marketing Measurement

Brad Haag 2 days ago
In an ideal world, marketers have constant access to industry-leading tools and knowledgeable experts that provide transparent and accurate measurement, connecting every marketing activity to real, measurable business outcomes.
Podcast

421: Change Management In CX – Why It Fails And How To Fix It

The CX Cast 2 days ago
Martin and Angelina explore the role of change management in CX transformation. Drawing from Angelina’s latest research and Martin’s past experiences, they unpack why CX programs stall and how organizations can better embed change into their operations. The conversation covers emotional engagement, leadership, AI, and practical strategies for driving lasting change.
Blog

Revolutionizing B2B Practices: Bridging Generational Gaps To Accelerate Revenue Growth

Naomi Marr 2 days ago
Millennials and Gen Zers are reshaping B2B buying with digital-first expectations, leaving traditional sales and marketing tactics behind. If your revenue is flatlining, it might be time to rethink your approach.
Blog

Tencent Targets Overseas Markets With Its TCE Sovereign Cloud Offering

Dario Maisto 3 days ago
Find out more about Tencent’s sovereign cloud solution, Tencent Cloud Enterprise, which it is using to pursue overseas business expansion.
Blog

Marketers Are In Their AI Era (And It’s Not Ending Anytime Soon)

Cole Walsh 3 days ago
Through all the uncertainty this year, one constant persists: AI adoption and its potential to reshape B2C marketing as we know it. Find out how in this preview of a new survey and report.
Blog

Your Successful Customers Have Power Over Buyers — Don’t Leave It To Chance

Amy Bills 3 days ago
A new report, “Amplify Customer Voices To Support Buying Decisions,” helps organizations understand their customers’ influence on B2B buying decisions and provides guidance on nurturing knowledgeable customers to share their experiences with buyers.
Blog

The Top Five Initiatives For B2C CMOs In 2026

Mike Proulx 3 days ago
It’s that time of year — when we examine what’s top of mind for B2C CMOs in the US as they plan for the upcoming year. 2026 brings a renewed focus on CX and customer loyalty while AI hype starts to shape into real AI capabilities. Forrester’s Q3 2025 CMO Pulse Survey provided a list […]
Blog

Securing AI’s M&A Feeding Frenzy Is On

Jeff Pollard 3 days ago
The cybersecurity industry is in the middle of a land grab as AI security M&A heats up. In just 18 months, eight major vendors — including Check Point, Cisco, CrowdStrike, F5, and Palo Alto Networks — have spent upwards of $2.0 billion acquiring startups focused on securing enterprise AI. AI for security is already poised to disrupt […]
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