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Insights

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US CX Quality Falls For An Unprecedented Second Consecutive Year

Pete Jacques June 12, 2023
US brands struggled to deliver effective customer experiences in 2023, but some succeeded. Discover the US Customer Experience Index (CX Index™) 2023 results.
Blog

Generative AI Tools Will Change The Future Of Technology Organizations

Fiona Mark June 12, 2023
With the acceleration of generative AI as well as other emerging technologies, tech leaders must build long-term strategies to address the growing demands on the technology organization.
Blog

Government Leaders: Generative AI Is Your Use Case For Culture Change

Angelina Gennis June 8, 2023
New AI tools offer managers in government ways to safely encourage experimentation in daily work tasks, benefitting overall cultural energy.
Blog

Introducing Forrester’s Revenue Growth Framework

Dipanjan Chatterjee June 5, 2023
Boost bottom-line profitability with a structured and strategic approach to top-line revenue growth by activating five marketing levers.
Blog

A New Playbook For B2B Sales To Drive Scalable, Sustainable Growth

Mike Pregler June 4, 2023
Sales and revenue leaders need to transition to a systematic approach to growth that prioritizes processes and investments in infrastructure, technology, and insights. Our Forrester Decisions for B2B Sales service is designed to facilitate that transition.
Blog

Revenue Operations: Driving Better Customer Experiences And Growth

Cristina De Martini June 4, 2023
In constantly changing and highly complex B2B markets, organizational growth hinges on the ability to uncover value for customers. Forrester Decisions for Revenue Operations is designed to help organizations strengthen alignment across the revenue ecosystem to maximize customer value and company performance.
Blog

Not All Alignment Is Equal: Achieve Alignment That Drives Growth

Dave Frankland May 31, 2023
Successful alignment is less about process and more about calibrating buyer value. Learn about the five dimensions that top organizations align on — and learn more at Forrester’s B2B Summit North America.
Blog

From Breakup To Makeup: e.l.f.’s Creator-Led Media Strategy Spins Sorrow Into Sales

Kelsey Chickering May 30, 2023
E.l.f. exemplifies a creator-led media strategy with premium content. Discover how the brand hit the mark with their TikTok couple collab.
Blog

Six Ways That B2B CMOs Can Make Customer Obsession Real

Matthew Selheimer May 30, 2023
It’s easy to buy into the idea of customer obsession — but putting it in action is hard, continuous work. Explore these concrete ways to bring customer obsession to life.
Blog

Where Does Marketing Measurement Fit In A B2B Revenue Operations Org?

Brett Kahnke May 24, 2023
When deciding whether to merge your marketing measurement and insights team into a combined revenue operations function, it’s critical to understand the full remit for a marketing measurement team and how well those accountabilities align with the priorities of the RevOps organization.
Blog

Defending AI And Generative AI Models: From Soon To Yesterday

Jeff Pollard May 24, 2023
Enterprise adoption of fine-tuned large language models is already underway, forcing cybersecurity teams to learn quickly how to protect them.
Blog

The GDPR Fine Against Meta Is Significant But Not For The Reasons You Think

Enza Iannopollo May 23, 2023
Learn why the €1.2 billion GDPR fine levied against Meta for violation of international data transfer requirements should be a wake-up call for many privacy and business leaders.
Blog

Why Is Skills Management So Hard?

Betsy Summers May 19, 2023
Skills management might seem simple at first, but beneath the surface lies a ton of complexity.
Blog

Growth Is Essential Yet Elusive — How Will Your Company Grow Revenue?

Dipanjan Chatterjee May 17, 2023
Growth, while essential, will remain elusive in 2023. How can you craft a strategy to grow revenue and create value for this year and beyond?
Blog

Accelerate Your Digital Transformation Efforts With Insights-Driven Leadership

Kim Herrington May 15, 2023
The "reasons" that digital transformations fail are often just symptoms. Tech leaders need to connect the dots throughout user networks if digital CX transformation efforts are to succeed.  
Blog

Future Of Work Predictions: So Far, So Good, Which Is Kind Of Bad

Katy Tynan May 12, 2023
Unemployment rates hover near record lows even as GDP growth tightens. The result? A perplexing time for business leaders.
Blog

Who Do B2B Buyers Trust?

Ian Bruce May 11, 2023
The way in which buyers interpret and act on information is heavily colored by the source of the information. That has significant consequences for marketing and sales teams.
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What’s Driving The $2 Trillion Technology Services Market?

Ted Schadler May 11, 2023
Learn the answer — and what’s driving the tremendous growth.
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Three Key Actions Help B2B Marketers Synchronize Buying Signals To Put The Customer First

Jessie Johnson May 10, 2023
By focusing on signals that illuminate customer preferences, perceptions, motivations, and influences, marketers can create more meaningful experiences and develop a more accurate assessment of value realization and propensity to buy.
Blog

Congrats, You’ve Launched Your Product … Now What?

Sam Somashekar May 9, 2023
Product managers must keep an eye on the long-term prize for their offerings. Learn how — and dive deeper at Forrester's B2B Summit North America.