Andrew Hewitt

Senior Analyst

Forrester Bio

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Blog

Companies Have Agnosia About Experiences

Carlos Casanova March 23, 2023
We found that agnosia quite nicely describes what is happening with companies’ efforts around experience. Their inability to identify you as the same individual after having repeatedly interacted with them as a customer and user and employee over a period of time, might cause you to question your sanity when interacting with them. 
Blog

Five Proven Ways That DEX Tools Can Save You Money In 2023

Andrew Hewitt January 25, 2023
Will Companies Cut Back On DEX In 2023? Not The Smart Ones. Customers often ask whether companies will invest less in digital employee experience (DEX) in 2023 given the economic pressure. A few assumptions drive the question: DEX is not as high of a priority as other areas, such as customer experience. Companies only invest […]
Blog

The Airline Industry Meltdown Proves The Business Case For Digital Employee Experience

Andrew Hewitt January 13, 2023
“Fasten Your Seat Belts. We’re Experiencing Some DEX Turbulence.” As I write this, I’m halfway over the Atlantic on my way back from visiting clients in Barcelona, Spain, where I’ve spent the last two days sharing my research on digital employee experience (DEX). The DEX market continues to be red-hot, with nearly one-third of decision-makers […]
Blog

Digital Workplace Trends To Watch Out For In 2023

Andrew Hewitt December 9, 2022
For leaders looking to improve digital employee experience in 2023, these five trends will be key.
Blog

Endpoint Management 2023: It’s Back To The Basics

Andrew Hewitt November 29, 2022
Tanium's Converge conference reveals how customers are tackling the most persistent challenges in endpoint management today.
Blog

Announcing The Forrester EUEM Wave™: The Race To Improve DEX Is On

Andrew Hewitt August 1, 2022
We are thrilled to today release our second-ever end-user experience management (EUEM) Wave: The Forrester Wave™: End-User Experience Management, Q3 2022. We looked at the top nine vendors in the market today and evaluated them across a whopping 32 criteria — up from 10 in our previous New Wave™ report. Why is EUEM so important? […]
Blog

VMware Customers: Get Ready For Broadcom Disruption

Tracy Woo May 26, 2022
Late Sunday evening, Bloomberg reported rumors of advanced Broadcom talks to acquire VMware, which has since been confirmed this morning. In light of Broadcom’s investment activities in the past few years, this news is unsurprising. It made a string of massively expensive enterprise software company acquisitions: Brocade Communications Systems in 2016 ($5.9 billion), CA Technologies […]
Blog

Digital Employee Experience Is Not A Tool — It’s A Perception

Andrew Hewitt May 24, 2022
Digital employee experience is essential to support employees in the age of hybrid and remote work. Learn why.
Blog

The Anywhere Operating System

Andrew Hewitt February 22, 2022
Does the operating system matter in the world of remote and hybrid work? Learn about a more accessible version of the operating systems you already know and love.
Blog

Citrix’s Acquisition Is Big News But Hardly Surprising

Andrew Hewitt February 1, 2022
Once Again, Citrix Is In The News For An Acquisition If you’re like many of us, you might have first wondered, “another acquisition by Citrix!?” The perennial desktop and app virtualization provider has been on an acquisition tear over the past few years, having bought Sapho in 2018 and Wrike in 2020, in an effort […]
Blog

Ask The Analysts — The Forrester Wave™: Unified Endpoint Management, Q4 2021

Andrew Hewitt November 30, 2021
On Monday, December 6, join us for an interactive session covering highlights from the recently published The Forrester Wave™: Unified Endpoint Management, Q4 2021. Unified endpoint management (UEM) helps enterprises better manage employee devices and applications, resulting in improved employee experience, customer trust, and business agility. Want to understand how UEM can address your top […]
Blog

Three Vendors Lead In Our Third Forrester Wave™ Evaluation On Unified Endpoint Management

Andrew Hewitt November 2, 2021
Today, we released The Forrester Wave™: Unified Endpoint Management, Q4 2021. This is the third year we’ve published our unified endpoint management (UEM) Forrester Wave (see our past reports from 2018 and 2019), and this year, we looked at the top 11 vendors in the market and evaluated them across 24 criteria. Organizations looking to […]
Blog

Security Leaders: It’s Time To Facilitate Employee Productivity, Not Hinder It

Andrew Hewitt September 13, 2021
As new generations enter the workforce, your security strategy needs to meet their needs as well. Get tips on how to strike the right balance in this blog post.
Blog

Dell Divests VMware: Investors Cheer While Customers Yawn

Glenn O'Donnell April 15, 2021
When Dell Technologies completed its acquisition of EMC in 2016, it gained a sweetheart of an asset: VMware. More precisely, it gained 80% of VMware, making the software dynamo a mostly autonomous company in the Dell Technologies family of companies. Dell Technologies just announced the expected spinoff of that 80% ownership, making VMware a fully […]
Blog

Tackle Five Challenges Of Tech Experience Improvement

Andrew Hewitt April 14, 2021
With vaccine rollouts continuing en masse in many countries, companies are starting to get greater clarity on their return-to-work strategy. Forrester’s research has been clear on the return to work: 30% of companies will return to the office “as normal,” 60% will operate in a hybrid model, and 10% will transition to an “anywhere work” strategy, in which employees primarily work remotely. This […]
Blog

COVID-19 Offers The Opportunity To Redesign The Physical Office

Dan Bieler January 14, 2021
In the wake of COVID-19, organizations must redesign mobility solutions to shape resilient and adaptive future workspaces.
Video

Introducing Our Inaugural Forrester New Wave™ Evaluation On End-User Experience Management

Andrew Hewitt October 27, 2020

Blog

Let’s Talk About (Government) EX

Judy Weader September 1, 2020
Forrester has been talking about the connection between employee experience (EX) and customer experience (CX) for years. And it’s not just talk: Our Customer Experience Index (CX Index™) and Employee Experience (EX Index) studies help organizations understand the key drivers of experience for customers and employees, respectively. But although we’ve published reports on government CX, […]
Video

Security And Productivity Don’t Have To Be At Odds

Andrew Hewitt August 5, 2020

Blog

FORRward: A Weekly Read For Tech And Marketing Execs

Emily Collins July 27, 2020
Even If You’re Reopening Your Offices, You Need To Plan For A Remote-Work Future This week, Google extended its remote-work plans for all 200,000 full-time and contract employees through summer 2021. Alphabet Chief Executive Officer Sundar Pichai said in a company memo, “I hope this will offer the flexibility you need to balance work with taking care of yourselves […]
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