Blog
The current economic and political climate presents significant uncertainty for financial services companies: shifting tariff policies, persistent inflation, geopolitical risks, and rising unemployment. As you navigate the uncertainty created by this volatility, don’t lose sight of the fact that your customers are experiencing it too! Their expectations of you won’t change during challenging times. The […]
Blog
When Facebook, Inc. famously changed its name to Meta Platforms, Inc. in October 2021, it cemented that the behemoth social media company was now an emerging “metaverse company.” There was just one problem: the vast majority of people didn’t care about the metaverse. Meta struggled to demonstrate tangible value with the metaverse — hemorrhaging money […]
Blog
Microsoft announced that it will gradually retire password management capabilities (i.e., the ability for a user to use Microsoft Authenticator to import, remember, and fill in passwords in mobile browsers) in its Microsoft Authenticator application. Users cannot add new passwords and fill website forms with stored passwords, and starting August 1, 2025, all stored passwords […]
Blog
Learn how Club Med designed, implemented, and continuously refined its conversational AI strategy—starting with a WhatsApp chatbot in Brazil.
Blog
CIOs questioning whether hyperscale cloud providers can deliver on their AI promises should follow the money. The numbers tell the story.
Blog
While Gen AI's adoption curve has been steep and accelerated, propelled by its immediacy and accessibility, the move to Agentic AI is far less straightforward.
Blog
Vulnerability management is undergoing a seismic shift. The risk based prioritization from Vulnerability Risk Management (VRM) has combined with attack surface management (ASM) to form exposure management and continuous security testing — two emerging practices that prioritize visibility and prioritization over remediation and response.
Podcast
Originally episode 283, this recording focuses on how American Express evolved their VoC program. Show Notes: Originally episode 283, this recording focuses on how American Express evolved their VoC program. Luis Angel-Lalanne, VP of Customer Voice at Amex, shares his organization’s journey from survey fundamentals to a robust feedback program that continuously engages stakeholders in […]
Blog
In today’s complex IT landscape, traditional performance metrics often fall short. This blog explores the importance of metric maps in driving adaptive and resilient operations. By aligning metrics with strategic goals, organizations can foster continuous improvement and enhance employee engagement. Discover how to effectively diagnose service issues and implement meaningful performance models.
Blog
On July 24, a widespread Service Interruption in Starlink satellite services affected thousands of consumer and business subscribers across the globe. This is the longest outage Starlink has seen ever seen as a commercial service provider. Learn the three key lessons for IT leaders from this unfortunate event.
Blog
In the past, volatility for CIOs came in waves: an economic downturn here, a security breach there, a digital transformation sprint every few years. But 2025 has been an entirely different animal – year of "too much, too fast." Find out how a panel at the upcoming Technology & Innovation Summit in Austin can help master the mayhem and adapt your technology strategy.
Blog
The Asia-Pacific region’s submissions for our Enterprise Architecture Awards are very impressive. Can EA orgs in EMEA and the Americas rise to the same standard?
Blog
Learn five critical AI infrastructure imperatives from America’s 2025 AI Action Plan — from data centers and energy to security and global strategy — and what CIOs must do now to stay ahead.
Webinar
Learn how Forrester’s Function-First Framework helps CX leaders simplify complex technology decisions, prioritize functionality, avoid wasted investments, and align tech with strategic business goals.
Blog
This week the UN court said countries must address the “urgent and existential threat” of climate change. It’s easy to see from weather events why this is more urgent than ever before.
Blog
Both Google Cloud and Oracle announced massive price reductions in their contracts under pressure from the General Services Administration, which oversees federal procurement. Learn more about the specifics and the implications of this shift.
Blog
Today’s technology executives face a perfect storm of market disruptions, shifting priorities, and relentless pressure to deliver. So why are most still operating with governance models built for a different era? Find out in this preview of our upcoming Technology & Innovation Summit North America.
Blog
The Forrester Wave™: Data Governance Solutions, Q3 2025, is now live. This evaluation captures a market in transition — one where governance is no longer just about control and compliance but about enabling trust, agility, and AI readiness at scale.
Blog
Learn what to look for in a collaborative work management tool based on our evaluation of 11 vendors in the recently released Forrester Wave™: Collaborative Work Management Tools, Q2 2025.
Blog
Marketing technology is the backbone of modern customer engagement. It enables businesses to generate customer insights, personalize experiences, and orchestrate campaigns.
