The demands of digital business and customer centricity are obsoleting the request for proposal (RFP) process. How should firms approach vendor selection instead?
Many of our clients are fast approaching their contractual renewal dates for Cloud and as-a-service (aaS) offerings. They have expressed concerns over vendors changing licensing models and pricing terms at the renewal point, usually to our clients’ detriment. They feel almost powerless at the negotiation table and perceive that vendors are playing on their immaturity […]