Elaine Hutton
Principal Consultant
Author Insights
Blog
RIP, RFP — This Is Not Your 1990s Vendor Selection Process
The demands of digital business and customer centricity are obsoleting the request for proposal (RFP) process. How should firms approach vendor selection instead?
Blog
Cover Your aaS Renewal Discussions
Many of our clients are fast approaching their contractual renewal dates for Cloud and as-a-service (aaS) offerings. They have expressed concerns over vendors changing licensing models and pricing terms at the renewal point, usually to our clients’ detriment. They feel almost powerless at the negotiation table and perceive that vendors are playing on their immaturity […]