The Future Of Banking: Invisible, Connected, Insights-Driven, And Purposeful
Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.
Banks will have to selectively leverage and extend the trust they already have and will carefully select their key battlegrounds. And they will have a stark choice: Own customers or power finance — few will manage both. Either way, no bank will do any of this alone. Because of this, in our latest research, we examine the future of banking from three perspectives: that of the bank, that of the customer, and that of the collaborator.
Watch the video above to learn three ways banks can succeed, and please check out our new report, “The Future Of Banking Is Built On Trust.”
And if you’d like to hear what some of the financial experts we interviewed think about the future of banking, listen to the audio insights in these two reports:
Please reach out if you have any questions or would like to know how we can help you and your firm prepare for the future of banking.
Related Forrester Content
Categories
- Age of the Customer
- Banking
- customer centricity
- Customer Engagement
- customer experience
- Customer Experience Strategy
- Customer Insights
- Data Insights
- data science
- digital business
- digital disruption
- digital product management
- Digital Transformation
- Emerging Technology
- employee experience
- financial services
- fintech
- Innovation
- internet of things (IoT)
- marketing automation
- mobile technology
- organizational design
- personalization
- predictions
- values-based customer experience
- virtual agents
- virtual reality