CX Summit
North America

J.P. Gownder

VP, Principal Analyst,
Forrester

Katy Tynan

VP, Principal Analyst,
Forrester

Dipanjan Chatterjee

Vice President, Principal Analyst,
Forrester

Judy Weader

Principal Analyst,
Forrester

Sharyn Leaver

Chief Research Officer,
Forrester

Audrey Chee-Read

Principal Analyst,
Forrester

Rick Parrish

VP, Research Director,
Forrester

Dr. Brita Andercheck

Chief Data Officer and Director of the Office of Data Analytics and Business Intelligence,
City of Dallas

Vishal Bhalla

SVP, Chief Experience Officer,
Advocate Health

Matthew Blasco

Managing Director and Head of Customer Analytics,
JP Morgan Chase

Jim Conner

Director of Operations,
Gant Travel

Missy Dunagan

Director, AI Strategy and Solutions,
tekcity.ai

Dwayne Francis

Sr Manager, CRM & Loyalty,
Curaleaf

Guy Friedel

Head of Creative Building,
Amazon Ads

Matt Hunt

CXO, VP Customer,
Blue Cross Blue Shield of Minnesota

Tom Hutchins

Vice President - Technology Governance, Strategy & Business Operations,
Tractor Supply

Richard Kasper

VP Automated Communications,
Modivcare

Barbara Lincoln

Director of Customer Satisfaction & Integration,
Erie Insurance

Andrew Lindley

Global CIO,
Vensure Employer Services

Cory Munchbach

Chief Executive Officer,
BlueConic

Aniket Navalkar

Vice President, Survey & Insights,
Advocate Health

Abhii Parakh

Vice President, Head of Enterprise Experience,
Prudential Financial

Julie Rickis

Head of CX Development,
MassMutual

Phil Rubin

Founder & Principal,
Grey Space Matters

Kamilah Sanders

Founder/CEO,
Greater Than Equal®

Christie Sandoval

Senior Vice President, Customer Experience,
T-Mobile

Zach Schendel

Head of Research,
DoorDash

Kerry Sette

Vice President of Consumer Research and Insights,
Voya Financial

Reed Smith

Ardent Health,
Chief Consumer Officer

Speakers

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Sera Tanner

Customer Experience Director,
Delta Dental of New Jersey and Connecticut

Naj Uddin

Senior Vice President & Chief Information Officer,
AARP

Chris Valleskey

Group Director, Creative Technology,
Eversana

Norm Yustin

Yustin,
Russell Reynolds Associates

Mo Allibhai

Senior Analyst,
Forrester

Max Ball

Principal Analyst,
Forrester

Gina Bhawalkar

Principal Analyst,
Forrester

Senem Guler Biyikli

Analyst,
Forrester

Fadjanie Cadet

Director, Diversity & Inclusion,
Forrester

Dipanjan Chatterjee

Vice President, Principal Analyst,
Forrester

Audrey Chee-Read

Principal Analyst,
Forrester

Katy Cobian

VP, Executive Partner,
Forrester

Emily Collins

VP, Research Director,
Forrester

Rowan Curran

Senior Analyst,
Forrester

Su Doyle

Senior Analyst,
Forrester

Eric Epstein

VP, Executive Partner,
Forrester

Colleen Fazio

Senior Analyst,
Forrester

Chuck Gahun

Principal Analyst,
Forrester

Angelina Gennis

Senior Analyst,
Forrester

Melissa Gill

VP, CX Executive Partner • Executive Program,
Forrester

Michele Goetz

VP, Principal Analyst,
Forrester

J.P. Gownder

VP, Principal Analyst,
Forrester

Katerina Gryparis

VP, Executive Partner,
Forrester

Patrick Hayes

Product Manager, Certification,
Forrester

Kim Herrington

Senior Analyst,
Forrester

Kara Hoisington

Principal Consultant,
Forrester

Ian Jacobs

VP, Research Director,
Forrester

Pete Jacques

Principal Analyst,
Forrester

David Johnson

Principal Analyst,
Forrester

Keith Johnston

VP, Group Director,
Forrester

AJ Joplin

Senior Analyst,
Forrester

Aaron Katz

VP, Research Director,
Forrester

Zeid Khater

Analyst,
Forrester

Sucharita Kodali

VP, Principal Analyst,
Forrester

Nikhil Lai

Senior Analyst,
Forrester

Sharyn Leaver

Chief Research Officer,
Forrester

Jessica Liu

Principal Analyst,
Forrester

Stephanie Liu

Senior Analyst,
Forrester

Christina McAllister

Senior Analyst,
Forrester

Mary Pilecki

VP, Principal Analyst,
Forrester

Mike Proulx

VP, Research Director,
Forrester

Brandon Purcell

VP, Principal Analyst,
Forrester

Jonathan Roberts

Senior Analyst,
Forrester

Ron Rogowski

VP, Executive Partner,
Forrester

Jen Sanning

Executive Partner,
Forrester

Rich Saunders

Senior Analyst,
Forrester

Joe Stanhope

VP, Principal Analyst,
Forrester

David Truog

VP, Principal Analyst,
Forrester

Arielle Trzcinski

Principal Analyst,
Forrester

Shar VanBoskirk

VP, Principal Analyst,
Forrester

Peter Wannemacher

Principal Analyst,
Forrester

Rusty Warner

VP, Principal Analyst,
Forrester

Judy Weader

Principal Analyst,
Forrester

Charles Bates

Manager, Business Operations Services (BOS) Customer Care Group,
American Honda Finance Corporation (AHFC)

Jim Conner

Director of Operations,
Gant Travel

Michelle Couture

Global Lead for Customer Experience Product Marketing,
Zoom

Kaitlen Elmore

Sr. Director, Voice of the Customer Programs,
Concentrix

M.J. Johnson

Sr Director of Product Marketing,
CallMiner

Richard Kasper

VP Automated Communications,
Modivcare

Joel Knight

Head of Customer Success,
Calendly

Claudia Lee

Sr.Product Manager,
Observe.AI

Andrew Lindley

Global CIO,
Vensure Employer Services

Brian McIntosh

Chief Consulting Officer,
BlastX Consulting

Milind Pansare

VP Product,
Observe.AI

Manesha Powar

Head of Product Management,
Qualtrics

Jack Pursley

Sr. Director, Voice of the Customer Programs,
Concentrix

Andy Rieger

Sr. CX Manager,
Hill’s Pet Nutrition

Brandon Sailors

Vice President, CX Strategic Accounts,
CSG

Tyler Saxey

Sr. Director OMNI Global VOC and Care Solutions,
Foot Locker

Zach Schendel

Head of Research,
DoorDash

Phil Simpson

SVP Global Sales,
FullStory

Mark Smith

SVP of Customer Experience,
CSG

Brad Thomas

Senior Customer Onboarding Program Manager,
DocuSign

Syvain Tremblay

Chief Revenue Officer,
Uniphore